Terms of Service
Effective September 25, 2026
Who these terms cover
These terms apply to services provided by FingerPrint Me, LLC, an Arizona limited liability company, and to the use of fingerprintmellc.com. Using our website or booking a service means you accept these terms. Training registrations are also governed by our Training Registration Policy, which controls on registration, payment, rescheduling, transfers and refunds for CPR, BLS, AED and First Aid courses.
What we do
We provide electronic and ink fingerprinting, fingerprint card preparation, submission to state and federal agencies and their channelers, Arizona DPS clearance card assistance, FBI Identity History Summary requests, document authentication and apostille coordination, translation coordination, mobile and on-site service, employer onboarding support, and CPR, BLS, AED and First Aid training.
What we do not do
We are not attorneys and we do not practice law. We do not draft legal documents, advise on immigration matters, interpret statutes or agency rules for your situation, or tell you what your application should say. We do not decide the outcome of any application.
We are also not the agency. We prepare and submit what you bring us. Whether an application is approved, how long it takes, and what an agency does with it are decisions made by that agency, not by us.
Agency decisions and timing
Processing times and requirements are set by the receiving agency and change without notice to us. We do not guarantee approval, acceptance, eligibility, a processing time, or any particular result. Where we describe a typical route, we are describing the process, not promising an outcome.
Where your results go
We do not receive your background check results. The agency sends them directly to whoever is entitled to receive them, and we are not in that path. For an FBI Identity History Summary submitted through a channeler, the result goes to you. For Arizona DPS, it goes to the employer, agency or licensing board that required it. For Florida FDLE and for California DOJ, it goes to the requesting agency, board or employer. If you are following up on a result, we can confirm that your submission was transmitted and give you the date and any transaction number, but we cannot retrieve, read or forward a result we never receive.
Your information must be accurate
You are responsible for the accuracy of what you give us, including the spelling of your name, your date and place of birth, your address, the agency you are applying to, and the reason code, statute or program your application falls under. Agencies reject submissions for small errors. Where a submission is rejected because the information you supplied was wrong or incomplete, a resubmission is a new service and is charged as one.
Identification
You must present valid, unexpired government-issued photo identification. We may decline service if identification is missing, expired, damaged beyond recognition, or does not match the name on the application. We may also decline service where we are not satisfied as to identity or where a person appears unable to understand the transaction.
Appointments, walk-ins and mobile service
Walk-ins are welcome during posted hours, and appointments are given priority when a scheduled time has been booked. Mobile and on-site service is quoted separately and depends on location, travel time and the number of people being serviced. Where you book a mobile or on-site visit and no one is available at the agreed time and place, the visit is still chargeable.
Fees and payment
Payment is due at the time of service unless we have agreed billing terms with you in writing. Our fee covers our work. Agency fees, state fees, federal fees, channeler fees, translation fees, courier and postage are separate and are passed through. Card payments are processed by our payment provider on its own secure page. Prices are those in effect at the time of service.
Fingerprinting is a service, not a product
Live Scan fingerprinting is a service. The service begins once the first print has been captured and ends when your captured prints are delivered as a physical card, an electronic submission, or an EFT file. What you are paying for is the capture and submission, not a particular response from the agency that receives it.
Print quality and recaptures
Some people simply have faint, worn or hard-to-read fingerprints, and it is not always possible to know that until we try. If your prints are rejected for quality reasons, we will recapture them at no charge, for up to three attempts. Our commitment is to capture the highest quality prints we can. Refunds are not issued for poor quality prints, because the recapture is how we make that right.
Refunds
Our service fee covers work performed, and once fingerprints have been captured or a submission has been made, that work has been performed. Agency, state, federal and channeler fees are not ours to refund once forwarded. Where we cancel a service before it is performed, we refund what you paid us for it. Training registrations follow the Training Registration Policy.
Refunds are not issued where: the fingerprints are no longer needed; you submitted your prints to the agency or business incorrectly; you gave the technician incorrect or incomplete information; the receiving agency or business does not accept a Live Scan paper card, an electronic submission, or an EFT file; the agency rejected the prints for quality, which is covered by the recapture terms above.
Agency processes change, and information released by agencies about how prints should be submitted can be incomplete or out of date. We may guide you based on our experience as a courtesy, but we cannot guarantee that the guidance an agency has published is accurate at the time you submit.
Text messaging terms
These are the messaging terms for FingerPrint Me, LLC.
What we send. Appointment reminders, appointment confirmations, service updates about work you have booked with us, and occasional promotional messages about our services.
How often. Message frequency varies.
Cost. Message and data rates may apply.
Opting out. Reply STOP to any message to unsubscribe. We will send one confirmation, and you will receive no further messages. To rejoin, sign up again the way you did the first time.
Help. Reply HELP for help, or contact us at (602) 770-0201 or tempe@fingerprintmellc.com.
Carriers. Carriers are not liable for delayed or undelivered messages. For questions about your text or data plan, contact your wireless provider.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Consent to receive text messages is not a condition of purchasing any service from us. How we handle your number is described in our Privacy Policy.
Documents you give us
Where you leave original documents with us for authentication, apostille, retrieval or courier, we handle them with care and track them through the process. We are not responsible for delays, loss or damage caused by a government agency, an embassy or consulate, a courier, or the postal service once a document has left our hands. Send us copies where a copy will do, and tell us before you hand over anything irreplaceable.
Notary and apostille services
Notary and apostille work at our Tempe office is provided by Unikk Signatures, LLC, a separate company under the same ownership. An apostille or authentication certifies a signature and seal. It does not certify the contents of a document, and it does not guarantee that the receiving authority in another country will accept it.
Training
Certification is issued by the certifying body, not by us, and depends on your attendance and your performance of the required skills. Registering for a course is not a guarantee of certification. Full registration, payment, rescheduling, transfer and refund terms are in the Training Registration Policy.
Conduct
We may decline or stop a service where a person is abusive to staff, appears impaired, refuses to follow instructions required for a valid submission, or asks us to do something we believe to be unlawful or outside what we are permitted to do.
Website
The content on this website is provided for general information and may change without notice. The text, layout, logos and materials on it belong to FingerPrint Me, LLC and may not be copied or reused without permission. Links to other sites are provided for convenience and we are not responsible for their content.
Limitation of liability
To the fullest extent the law allows, our liability for any claim arising out of a service is limited to the amount you paid us for that service. We are not liable for indirect or consequential losses, including lost income, lost employment or licensing opportunities, missed deadlines, or travel costs, arising from an agency decision, an agency processing time, a rejection, or a delay outside our control.
Governing law
These terms are governed by the laws of the State of Arizona. Any dispute arising out of them is to be brought in the state or federal courts located in Maricopa County, Arizona.
Privacy
How we handle your information is described in our Privacy Policy.
Changes
We may update these terms. The version posted here at the time you book a service is the version that applies to it.
Contact
FingerPrint Me, LLC
2111 E. Baseline Rd., Suite C-5, Tempe, AZ 85283
One Renaissance Tower, 2 N. Central Avenue, Floor 18, Suite 1812, Phoenix, AZ 85004
(602) 770-0201
tempe@fingerprintmellc.com
These terms are a statement of how we do business. They are not legal advice, and nothing here creates an attorney-client relationship.