terms & Policy

Customer Return and Refund Policy

By allowing one of our fingerprint technicians to service you, you are agreeing to all of the following terms and policies.

Livescan Fingerprinting is a service and not a product. The service begins once the first print has been captured and ends with your captured prints on a physical card, an electronic submission, or an EFT file. 

FingerPrint Me does not issue refunds to customers/clients due to the fingerprints are no longer needed, the customer/client submits their fingerprints incorrectly to an agency/business, the customer/client provides or submits the incorrect information to the fingerprint technician, the receiving agency/business does not accept a live scan physical paper copy or an electronic submission including an EFT file of the customer/clients fingerprints, the agency/business rejected the fingerprints due to poor quality. 

The full scope of our service is to provide you with the highest possible quality captured fingerprints. As a courtesy, we may guide you on how to submit your fingerprints based on our experience. However, processes change, and information released by agencies requesting prints can be vague and misleading. Therefore, we cannot guarantee that the information on how your fingerprints are submitted is accurate at the time you submit your prints. Ultimately, it is the customer’s/client's responsibility to research and execute the procedure necessary for their process. 

While we are committed to providing the highest quality of captured fingerprints, some customers have illegible or “poor quality” fingerprints. If your prints are rejected for “quality” reasons, FingerPrint Me will re-capture your fingerprints at no charge for up to three attempts. Refunds will not be given for poor-quality fingerprints.