terms & Policy

Customer Return and Refund Policy

By allowing one of our fingerprint technicians to service you, you are agreeing to all of the following terms and policies.

Livescan Fingerprinting is a service and not a product. The service begins once the first print has been captured and ends with your captured prints on a physical card, an electronic submission, or an EFT file. 

FingerPrint Me does not issue refunds to customers/clients due to the fingerprints are no longer needed, the customer/client submits their fingerprints incorrectly to an agency/business, the customer/client provides or submits the incorrect information to the fingerprint technician, the receiving agency/business does not accept a live scan physical paper copy or an electronic submission including an EFT file of the customer/clients fingerprints, the agency/business rejected the fingerprints due to poor quality. 

The full scope of our service is to provide you with the highest possible quality captured fingerprints. As a courtesy, we may guide you on how to submit your fingerprints based on our experience. However, processes change, and information released by agencies requesting prints can be vague and misleading. Therefore, we cannot guarantee that the information on how your fingerprints are submitted is accurate at the time you submit your prints. Ultimately, it is the customer’s/client's responsibility to research and execute the procedure necessary for their process. 

While we are committed to providing the highest quality of captured fingerprints, some customers have illegible or “poor quality” fingerprints. If your prints are rejected due to “quality” reasons, FingerPrint Me will recapture your fingerprints at no charge for up to three attempts. Refunds will not be given for poor-quality fingerprints.

FingerPrint Me LLC provides fingerprinting, background checks, notary, apostille services, Basic Life support classes, cpr, aed, and first aid training. Users who opt in to our SMS messaging program can expect appointment reminders and confirmation texts for their scheduled services.

You can cancel the SMS service at any time by texting "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience any issues with the messaging program, reply with the keyword HELP for further assistance, or reach out directly to tempe@fingerprintmellc.com or call our toll-free number.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to you from us and to us from you. You will receive appointment reminders and confirmation texts. For questions about your text plan or data plan, please contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy at fingerprintmellc.com.

FingerPrint Me LLC | Effective Date: January 1, 2025

At FingerPrint Me LLC, we value your privacy and are committed to protecting your personal information. This Privacy Statement applies to all clients who engage with our services, including individuals receiving fingerprinting, notary, courier, apostille, and identity-related compliance services. Information We Collect We may collect the following personal information, depending on the services provided: Full legal name, contact details, date of birth, Government-issued identification numbers and biometrics, Background check data and compliance forms, Court records and vital records requests, Documents submitted for notary, apostille, or courier processing.

How We Use Your Information Deliver our services, including fingerprinting, background checks, notary, courier, and document processing. Retrieve and submit documents on your behalf, maintain service records for compliance, audit, or agency reporting, and facilitate communications, updates, and scheduling. Support individuals navigating legal or regulatory documentation processes. Third-Party Sharing.

We do not sell or rent your personal information. Your data is only shared with:

Service providers or subcontractors strictly necessary to complete your requested service (e.g., background check processors, state agencies, certified notaries), Government agencies, or legal bodies as required by law. All third parties are required to maintain strict confidentiality and data protection standards.

Security

We implement strong administrative, technical, and physical security controls to safeguard your data. Access to personal data is restricted to authorized personnel and contractors with a legitimate business purpose.

Data Retention

We retain your data only as long as necessary to fulfill your service request or meet regulatory, grant, or legal requirements. You may request a copy of your data or ask for deletion where permitted.

Your Rights

You have the right to: Request a copy of your personal data, Correct inaccurate data, Withdraw consent (where applicable), Contact us regarding privacy concerns at any time. Changes to This Policy We may update this Privacy Statement to reflect changes in law, technology, or service offerings. The most current version will be posted on our website and/or available through any electronic service forms.